I bought my first iPhone, the 3G model, last Friday. Mostly, I'm loving the phone. But I've had one big continuing problem with e-mail.
The Mail program will work as it's supposed to for a day or so. Then, suddenly, it will stop retrieving or sending e-mail. I've taken the iPhone to an Apple store Genius Bar twice to resolve the issue. The first time, the 'Genius' was perplexed and said there must be something wrong with my ISP's e-mail setting (AT&T Yahoo is the ISP for my primary e-mail account). His solution: Call AT&T for help.
I tweaked some settings on my own and the Mail program worked again. For about a day. I took it to a different Apple store. This time, the Genius said there could be a problem with the iPhone 2.0 software. He suggested I take my iPhone home, connect it to my computer, and restore it using backup. I did that, and it fixed the problem. For about a day.
Now I'm on to the Genius's step two. If the restore with backup didn't work, he suggested I restore the iPhone without backup. In other words, start fresh. That's what I'm doing at this very moment.
And if this doesn't work? The Genius suggested I bring the iPhone back and the Apple store will replace it. I asked if this would be a new or 'refurbished' unit. Without using that latter term, he said it would not be a new iPhone shrinkwrapped in its own box. However, he assured me the iPhone would be tested and checked and double-checked to make sure it's working properly. If there's anything I don't like about the unit--a small scratch, for instance--Apple will give me a different one. He couldn't promise the store would have a lot of these units in stock, however.
Of course, I could return my iPhone and get my money back. But that's not what I want. I just want my iPhone to send and receive e-mail, as it's supposed to. I'll post an update on what I learn later.
In the meantime, I don't want to scare you away from buying an iPhone 3G. But I do want you to know that there are potentially some issues with the iPhone 2.0 software. So if you're the least bit squeamish about being on the 'bleeding edge,' you might want to wait a few more weeks. Maybe by then Apple will have issued an updated version of iPhone 2.0 with bug fixes.
I'm also having mail issues. 3 hours of working email in two days.
Now I hear Apple is having server issues causing a Mobile Me outage. Could be the cause?
Posted by: paul | July 23, 2008 at 10:48 PM
Is it true that the software for the iPhone 3G is really Apple's answer to Windows Vista, or does it just seem that way?
Posted by: chuck | July 24, 2008 at 02:18 PM
I had almost fallen completely in love with the iphone then the email stops working. I am getting a message that it cannot connect to the CWMX server. Does that mean anything to anyone?
Posted by: Donald D'Angelo | July 25, 2008 at 05:17 AM
I am now downloading version 2.2 software so maybe that will help, i am very upset that my email has not been sending at all.
Posted by: Marijean | December 16, 2008 at 08:19 AM
You have inspired me to adapt this project for my high school level design class.
Posted by: Jordan 1 | August 25, 2010 at 07:43 PM