Over the past few weeks, social media and search engines have done a mash-up. Google, Bing, and Yahoo! now display relevant Twitter posts in search results, as they happen, with real-time public Facebook updates coming soon.
It's too soon to say if having tweets about your company show up in Google search results is a good thing from a marketing standpoint. Probably depends on what Twitterers are saying about you. If it's largely negative, then you've got a reputation management challenge on your hands. Time to start frequently generating lots of positive, search-optimized content yourself, to try and push the negative tweets down in search results, though that's a rather daunting prospect. Or better yet, try to improve your company's customer relations problems to circumvent a social media trashing in the first place.
There's a separate issue, however, which both the New York Times and USA Today have pointed out in recent artlcles: spammy social media links.
"Links to corrupted websites continue to turn up
in search results," says USA Today. "And spam messages and infectious postings continue
to infest social networks. Combining the two seems likely to tilt the
advantage to the bad guys."
The article quotes a PC Tools security analyst, Michael Greene: "This is just going to amplify the bad
effects and make it easier for spammers and hackers to get their stuff
to the top of search results."
In other words, given the potential for spam, search engine users may grow increasingly mistrustful of links in social media updates, either those they see in search results or on the social media sites themselves. This could make it more difficult to lure traffic to your Web site with a link in your social media updates.
So what do you do, if you're hoping your tweets and Facebook updates will attract visitors to your site via embedded links? You've got to make sure your social media posts sound even more original, authentic, and unmistakably like you or your company's voice. This will help people quickly differentiate your social media updates from a spammer posing as you.
And honestly, judging from the social media spam I've seen so far, this shouldn't be too hard. Example: My sister's Facebook account was hijacked not long ago by a spammer trying to sell a weight-loss plan. Suddenly, everyone in my sister's Facebook network was informed that she was on a new weight-loss plan and was singing its virtues.
My sister has never been even slightly overweight. So it was pretty obvious her Facebook account had been hijacked. Nonetheless, she was embarrassed by the spam.
Of course, spammers are always getting more sophisticated, and they'll always be able to trick at least a few people. But at the same time, I think social media users are becoming more sophisticated, too. And so the game of one-upmanship continues. Only now, it's starting to happen in Google, Yahoo!, and Bing result results pages, too.